Shipping Policy
Bent but Not Breaking ships Australian wide from Melbourne, postage is made within 1 – 3 business days from the order being received. This is NOT including processing time or postage times. Please refer to custom order lead times information for production times on those items upon purchase on each listing. Current custom lead times are approx 2 to 4 weeks from purchase.
Our items are all shipped using Australia Post.
Our postage fees is for Postage and Handling Costs –
You are able to select STANDARD SHIPPING at checkout. If you require EXPRESS please message Bent but Not Breaking before placing an order.
Please take note of the Express zones within Australia Post website – as each area is different. Postage times, do NOT include our processing times as outlined above. However this can only be a guide only. We can only make a guarantee to you that we will send within our time frames, and we cannot control the delivery of choice made by the carrier. This is out of our control unfortunately. We do our best to accomodate requests of deadlines.
Please also note that the postage address provided and on file on PayPal/Afterpay is the one that it is required to be posted to. This is due to the terms and condition entered into with these payment service, we have no control over changing these details for postage. So please do check over your details before placing the order and completing the payment. We take no responsibility for the postage to the incorrect address listed within these services. If it is returned to sender due to this issue, we will require the customer to be responsible for the new postage charges to resend. Unfortunately there will be no refunds on missing / undelivered packages due to an incorrect address on file. If the item is returned to us, the customer will need to be responsible for postage costs to resend.
To ensure that your details are correct, please check the details in your cart, as well as the confirmation email that will be sent to you upon your purchase.
It is the customers responsibility to ensure they have selected the right postage option for their needs. Shall you select the incorrect option for the item – an invoice for outstanding balance or refund for overpay will be issued. Failure to pay for the correct shipping at check out may risk your order being cancelled on our end.
We also cannot be held responsible for any damage made to the package during transportation. We take pride in photographing our items in their postage state as well as packaging images prior to postage. Please contact us in the event of an issue and we will address this with Australia Post and work alongside you to reach an agreement.
Customers are responsible for any parcels returned to us due to the following reasons
INCORRECT / INCOMPLETE ADDRESSES
NON COLLECTION FROM POST OFFICE FOR SIGNATURED ITEMS
If the parcel is sent back to us for any reason, and you would like the parcel resent this POSTAGE FEE will be at your EXPENSE. Shall you choose to not proceed with this new postage charge, the item will remain property of Bent but Not Breaking and NO REFUND or RETURN will be repaid.
Store Policy
Bent but Not Breaking is run purely by Ann Toscano, because of high demand our current processing times are 1-3 business days this does not include shipping and postage time. If an order is urgent please reach out prior to placing an order to receive conformation that your order can be processed faster then the times listed above.
Bent but Not Breaking operates 24/7 but processes order Monday thru Friday from 8am to 4pm. For all other enquires outsides these times please contact us at anntoscano@bentbutnotbreaking.com or for any urgent matters on Instagram @bentbutnotbreaking
Bent but Not Breaking currently doesn’t accept returns if there is an issue with your order please contact directly to resolve any issues at anntoscano@bentbutnotbreaking.com